OUR COMMITMENT TO PRIVACY
We will also use the data to try to get to know you better so that we can send you relevant offers. If you tell us that you do not want to receive commercial communications, we will stop sending them. Of course, we will continue to send you important information related to a product or service that you have purchased to keep you informed about your hiring.
We will send you information when it is relevant to the product or service you have purchased, in order to keep you informed about it.
We will take the necessary steps to protect and keep your information safe. We will respect data protection rights and try to give you control over your own information.
RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA
Any service provider, such as the online payment system, will be responsible for the treatment individually. You can access the privacy policies of these providers by contacting them directly.
WHAT DO WE MEAN BY PERSONAL DATA?
Personal data is understood to be data that identifies you or could be used for it, such as your name, contact information and your purchase history. It may also include information about how you use our website and mobile applications.
WHEN DOES THIS POLICY APPLY?
This Policy is applicable to the personal data that we collect, use and treat within the framework of your relationship with us as a client or potential client, including when you use our services, when you browse our website, and when you contact our service agents or centers. telephone service.
When we refer to which others are responsible for the treatment in the section Responsible for the Treatment of Personal Data or With whom do we share your personal data? You should consult their privacy policies for more information.
HOW CAN YOU PROTECT YOUR PERSONAL DATA?
We go to great lengths to protect the personal data you provide to us. Here are some of the steps you can take to keep your data safe:
Do not share the login data for access to the private area of Xtudr.
To ensure that your access to the private area of our website and mobile applications, do not share your access codes with anyone. When you are finished using the website, online services or mobile applications, you must log out if someone can access your computer or device. This is especially relevant if you are using a publicly accessible computer.
Be cautious and protect yourself against internet fraud and "Phishing".
There is a practice of fraud on the Internet known as "Phishing", which consists of the illegal obtaining of personal data by deception. Unsolicited emails are sent to people included in lists obtained illegally by third parties, and their recipients are asked to enter or confirm bank details or passwords on a cloned or fake website.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
We collect personal data about you each time you use our services (whether provided by us or by other companies or agents acting on our behalf), including when you use our website, application, or when you interact with us electronically.
For more information see "What types of personal data do we collect and store?" then.
In addition, we may receive personal data about you from third parties, such as:
Companies that we have contracted to provide you with a service.
Companies that provide us with data under privacy policies that provide information to be shared with Xtudr.
WHAT KIND OF PERSONAL DATA DO WE COLLECT AND KEEP?
When you use our services, you will have to provide us with your personal data or that of the person or persons who will use our services. We collect the following categories of personal data:
Data that you provide to Xtudr to complete and manage a service that you have requested from us.
Your name, address, email, date of birth, gender, passport number or national identity document, account details and payment information.
Data about your online registration and other interactions.
We will keep your data to guarantee a correct interaction with you if you have registered with us, either through our application or another loyalty program or clients.
We will keep your data in the event that you have participated in a contest or promotional action, or have interacted with us through social networks.
Data about your use of our website and mobile applications.
We will use the data on the use of the web stored in the cookies to understand you as a customer. This information could include, if you have entered it on our website, data about any reservation or passenger name, in case of use of your registration data associated with your Xtudr account.
From your usage data we will be able to know that you have visited Xtudr.
Information about the location of your device if you have been browsing Xtudr or using our mobile application. (This is your IP address. An IP address, that is, Internet Protocol Address, is a numeric code that can act as a unique identifier for your computer or other device that can be disabled on your device.)
Identify the country from which you are accessing the website or application, which will allow us to offer you more relevant content and use the appropriate language.
If you have given us your consent, we may use the functionality of your device (for example, Bluetooth, Wi-Fi and GPS) to determine your location in order to offer you a personalized service (you can access or change this option by modifying the location settings of your device).
WHEN AND WHY DO WE COLLECT SENSITIVE PERSONAL DATA?
Certain categories of personal data, such as those related to racial origin, ethnicity, religion, health, sexual orientation or biometric data, constitute special categories of personal data that require additional protection in accordance with the data protection regulations of the European Union and are considered "sensitive personal data". We always try to limit the circumstances in which we collect and process data of this nature. The following are examples of cases in which we may collect and process sensitive personal data: When you have chosen to provide us with such information for any other reason or it has been provided to us by a third party.
WHAT DO WE USE YOUR PERSONAL DATA FOR?
The main purposes for which we process your personal data are those set out below:
To process all questions related to your tastes on the web and provide the requested services.
To send you status updates and service or operational communications about the contracted service.
We may send you a communication informing you that your profile could be deactivated if you have not accessed Xtudr for more than 15 days.
To be in contact with you.
To ensure your safety and to comply with certain legal requirements applicable to Xtudr as a dating service for adults.
To provide you with services that are tailored to your needs and offer you a more personalized service.
It is possible that we update and share non-personal data with our communication agency, to offer advertising from our partners and third parties, tailored and of interest, on our websites and applications.
To carry out analytical work and market research.
We will analyze the way in which customers use our sales channels, products and services, to learn how to improve the service we offer and encourage customers to use the full range of our products and services.
To carry out marketing activities and keep you informed about Xtudr products and services.
We may send you information about our products and services by email or text message.
We may adapt the content of our websites, applications, emails and other communications, to ensure that they are of the greatest possible interest to you.
Understand your search preferences and provide you with personalized results.
To send you updated information and communications.
Even if you have chosen to stop receiving commercial information, we may continue to send you communications about the services you have contracted.
We may also send you communications about services you have used, for example, in the event that you have had a difficulty or problem and we want to proactively contact you to resolve it.
To improve our website, products and services.
We may keep track of how you and other customers use our website, so that we can identify ways to improve your browsing experience.
For management and administration purposes.
We may use and retain your personal data, including your purchase history, for administrative purposes, which may include, for example, accounting and billing tasks, auditing, checking credit cards or other payment cards, checking fraud (including the use of credit reporting agencies and payment card validation checks) testing, maintenance and development of systems.
WHEN WILL WE SEND YOU COMMERCIAL COMMUNICATIONS?
When we collect data directly from you, we may ask you whether or not you want to receive our commercial communications or be part of Xtudr. In this sense, keep in mind that said commercial communications may be about our products and services that may be of interest to you and, on occasions, they may be commercial communications that promote the products and services of other members of our group or of a third party ( for example, those of our business partners).
We will respect your decision as to what communications you wish to receive and the means through which you will receive them.
How can you change the type of commercial communications to receive and the way you receive them?
If you decide that you no longer want to receive commercial communications, you can change your mind at any time. Below we describe the channels enabled to stop receiving commercial communications:
If you are a member of Xtudr, you can change your privacy preferences at any time, modifying your online profile, accessing your private area in Xtudr or writing to us at the postal address Data Protection Delegate, Xtudr, Calle Amor de Dios 11 3 D, 28005 Madrid, Spain.
In addition, all commercial communications that we send you by email will have an "unsubscribe" option that will allow you to stop receiving electronic communications of a commercial nature. We try to process requests to stop receiving commercial communications within 10 business days of receiving them, however, you may receive some commercial communication during that period.
Keep in mind that if you inform us that you no longer wish to receive commercial communications, you will continue to receive communications (such as those described above) related to the products and services that you have contracted, for example, to send you an update on the status of the same. If you are a member of Xtudr, we will continue to keep you informed about issues that affect your membership of the website and send you relevant information that affects the contracted services. If you ask us to stop sending you commercial communications, please note that we will keep your personal data in order to indicate that you do not wish to receive commercial communications.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?
Xtudr will only process your personal data when there is a legal basis to do so. The legal basis will depend on the reason or reasons why Xtudr collects and needs to use your data. Under EU data protection laws, as well as local data protection laws in almost all cases the legal basis will be:
Because we have to use your data in order to process your purchase.
Because your personal information to operate and improve our business as a website for adult contacts is among the legitimate interests of Wild Networks SL as a company.
Because Xtudr needs to use your personal data to comply with a legal obligation.
To protect your vital interests or those of others.
Because you have given your consent for Xtudr to use your personal data for a specific purpose.
Below you will find additional information on each legal basis.
If the processing of your data is subject to any other law, the basis for the processing of the data may be different from what is established above, and in those circumstances it may be based on your consent in all cases.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will keep your personal data for as long as necessary for the purpose for which it is being processed. For example, when you make a purchase with us, we will keep the information related to it in order to process the specific services you have requested and, subsequently, for as long as it allows us to manage or respond to any claim or query related to the purchase. . We may also retain such information to continue to improve your experience with Xtudr and to ensure that you receive any benefits from our loyalty programs.
We will actively review the data in our possession and we will delete it safely after the applicable limitation period in each case. In some things, we will anonymize the data when there is no longer a legal, commercial or customer-related need to keep it.
PERFORMANCE OF A CONTRACT WITH YOU
Xtudr will have to use your personal data to complete any purchase you have made with us. For example, we will need to use data such as your contact details and payment information to provide you with the contracted services.
We will perform analytical work and use databases to personalize your experience.
When necessary for the exercise of legal actions.
COMPLIANCE WITH LEGAL OBLIGATIONS
There are situations where Xtudr is subject to certain legal obligations and needs to use your personal data to comply with those obligations.
Alternatively, we may collect and process your personal data when you have specifically given your consent.
We may ask you to inform us about additional aspects of your profile when you use our application or analyze to personalize our interaction with you.
If the basis for the processing of your personal data is your consent, you may revoke it at any time, by modifying your preferences through your Xtudr online profile or by contacting us through the Data Protection Delegate address, Xtudr , Calle Amor de Dios 11 3 D, 28005, Madrid, Spain.
WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We may share your personal data with companies in our group. You will only receive commercial emails from other companies in our group when you have given your consent to those companies.
We may also disclose your personal data to the following third parties, for the purposes described below:
If you are a member of Xtudr or another partner loyalty program, we will share information with our partners so that we can manage the loyalty program benefits to which you are entitled.
Credit and debit card companies, credit reporting agencies and fraud control service providers, to process payments and (where necessary) perform fraud controls.
In response to legal requirements from governments and law enforcement agencies.
Third-party service providers that we engage to provide services, such as to carry out marketing initiatives or conduct customer surveys on our behalf.
Third parties, such as law firms and courts, to enforce or enforce a contract with you.
Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, employees, and assets.
When it is necessary to fulfill a legal obligation in any jurisdiction, including when said obligation is caused by an action or omission of Xtudr (for example, our decision to operate in a certain country or a decision related to it).
We do not sell your personal data to third parties and we only allow third parties to send you commercial communications if you have given your consent to do so.
TO WHICH COUNTRIES WILL YOUR PERSONAL DATA BE SENT?
Your personal data may be sent to third parties that are located outside the country in which you are located and outside the European Economic Area.
The nature of our business means that it is often necessary to send your personal data outside the European Economic Area to manage the services related to your purchase. This occurs because our business and the third parties identified in the section "With whom do we share your personal data?" they operate in countries around the world. For example, when you fly outside the European Economic Area, your personal data will be transferred to border and immigration control authorities located outside those territories.
Likewise, we may transfer your personal data to third parties that are located outside the country in which you are located, to provide us with services related to the products and services you have requested.
What rights do you have and how can you exercise them?
In accordance with European data protection regulations, and local data protection regulations, you have the following rights.
You can request a copy of all your personal data that Xtudr holds about you. No supplement is applied to that request.
If you are a member of Xtudr, you will be able to access your personal data through your personal account.
You can modify your personal data when it is inaccurate.
If you are a member of Xtudr, you can rectify or edit your personal data through your personal account.
You can request the deletion of your personal data.
You can request that your personal data not be processed.
LIMITATION TO TREATMENT
You can request the limitation of the treatment in the following cases:
During the verification of the challenge on the accuracy of your data.
When being an illicit treatment, you oppose the deletion of your data.
When Xtudr no longer needs to process your data but you need it for the exercise or defense of claims.
When you have opposed the processing of your data for the fulfillment of a mission in the public interest or for the satisfaction of a legitimate interest, while verifying whether the legitimate reasons for the treatment prevail over yours.
You can download in electronic format the personal data that you have provided us through your private space of your Xtudr account, and also request those others that have been obtained from your contractual relationship with Xtudr, as well as to transmit them to another entity.
The request must be made in writing and contain the following information:
Your name and postal address.
Data object of your request.
Any data that helps us locate the data that is the subject of your request.
You will also need to provide:
A photocopy of your passport or national identity document, so that we can verify your identity and a third party does not fraudulently exercise your rights.
Your signature and the date of the application.
If you submit the application on behalf of another person, it will be necessary, in addition to the above, that you provide an authorization signed by that person.
Send your request to:
Data Protection Officer (DPO)
Calle Amor de Dios 11 3D
28005, Madrid, España.
You can contact the Data Protection Delegate through the email address firstname.lastname@example.org
Remember that if you consider that the exercise of your rights has not been satisfied, you can contact the Data Protection Delegate at email@example.com or file a claim with the corresponding Data Protection Authority.